When something goes wrong with IT at work, chances are you’ll be asked to submit a service ticket. This is a tale as old as time – see a problem, submit a ticket, wait for the service desk to come to your help.

But all this could be set for change. Advances in technology have opened the door to software problems being detected and remediated automatically, while internal learning platforms could also provide employees with the information they need to fix issues themselves.

How will all this come together, and is it really just around the corner?

In this episode, Jane and Rory speak to Samuele Gantner, chief product officer at Nexthink, to get a better understanding of the direction IT support is headed and why the service desk might soon be a thing of the past.

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