#702: What it takes to keep customers loyal with Anna Convery, Verint

Does your brand deliver answers faster than your customer can send a text message?

Agility in CX is about answering customers before they finish the thought. If you can’t evolve at that pace, you’re already behind.

Today we’re going to talk about what Verint’s brand‑new 2025 State of Customer Experience report tells us about loyalty, automation, and the thin line between keeping and losing a customer.

To help me discuss this topic, I’d like to welcome Anna Convery, Chief Marketing Officer at Verint.

About Anna Convery

Anna Convery serves as Chief Marketing Officer of Verint. Anna joined Verint in March 2025 with more than 20 years of experience in enterprise technology marketing, product management, and sales. Anna has global responsibility for all Verint marketing functions, with a focus on market growth, industry positioning, and revenue generation. She is a recognized advocate for STEM education and professional development for women and girls.

Resources

Verint: https://www.verint.com

Verint State of Customer Experience 2025 Report: https://www.verint.com/resources/the-state-of-customer-experience-2025/

This episode is brought to you by Verint, a leader in customer experience automation. The world’s most iconic brands – including more than 80 of the Fortune 100 companies – rely on Verint AI technology for customer care. Learn more here: https://www.verint.com

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Get a copy of the Verint State of CX Report: https://www.verint.com/resources/the-state-of-customer-experience-2025/
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