Retail Remix Deep Dive: How to Tackle Return Fraud Without Losing Customers
This episode is brought to you by Appriss Retail
Product returns are often seen as a necessary evil — but when return fraud enters the mix, things get a lot more costly, and complicated.
In this Retail Remix Deep Dive bonus episode — brought to you by Appriss Retail — guest host Adam Blair (Editor, Retail TouchPoints) takes a closer look at how retailers can cut down on fraudulent returns without sacrificing customer experience.
Joined by Vishal Patel and Pedro Ramos of Appriss Retail, the conversation covers:
- Why the scale of returns fraud is rising—and how it’s evolving;
- The growing tension between consumer expectations and loss prevention efforts;
- How retailers can adjust return policies without alienating loyal shoppers;
- Key findings from Appriss Retail’s latest Consumer Returns in the Retail Industry report;
- Real-world success stories from retailers tackling this issue head-on.
If you’re rethinking your return policy or struggling with increasing return rates, this episode offers strategic insights backed by real data.
RELATED LINKS:
- Explore the latest ORC report from Appriss Retail
- Learn more about Appriss Retail
- Read more from Retail TouchPoints
- Catch up on all episodes of Retail Remix
-----
Reduce returns, stop abuse and fraud, and protect your bottom line. Visit ApprissRetail.com to learn more.