John Gleeson, Founder & General Partner at Success Venture Partners sits down with David Weisburd to discuss the underappreciated secret to Venture Capital success, why operator LP’s outperform, and the math behind portfolio concentration. (0:00) Introduction and importance of customer success in early-stage growth (0:32) Henry Ford vs. Steve Blank: Approaches to product market fit (1:44) The inception and goals of SuccessVP (3:43) Value of customer success in startups (6:00) Founders' common mistakes in customer success (7:40) Hiring practices and biases in customer success (8:43) Sales vs. customer success: Finding the right balance (10:53) Role of customer success in leadership longevity (12:30) Steve Blank's influence on integrating customer feedback (14:54) AI and its effects on customer success (15:20) Silicon Valley's undervaluation of customer success (17:26) How macroeconomic shifts influence business strategies (18:08) SuccessVP's investment thesis and strategy (20:07) Success stories and scaling SuccessVP for future funds (22:24) The role of incrementalism in startups (23:13) Building and leveraging LP relationships (25:03) Operator LPs and their advantages (25:59) Recognizing leaders in customer success (26:25) Discussing portfolio construction and collaboration with industry experts (28:43) Closing remarks and preview of upcoming events