Matt Hayes: Enterprise-Scale Content Design at LinkedIn
Jan 23, 2024
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Matt Hayes, a staff content designer at LinkedIn, discusses democratizing content guidance, efficient decision-making, and collaboration within the content design team. They also talk about the role of AI in content design, prioritizing questions and issues, reducing cognitive load, implementing efficient communication, executive guidance, and content design challenges.
Democratizing content guidance and prioritizing efficient decision-making are key factors contributing to the success of LinkedIn's content design team.
The emergence of generative AI raises questions about its impact on content design, but it can serve as a governance tool to ensure consistency while human writers provide uniqueness and consider human emotions.
Deep dives
Impactful Content Work at LinkedIn
The content design team at LinkedIn, despite being small in comparison to the organization's size and the number of products they support, focuses on making a significant contribution through strategic content. They achieve this by democratizing their content guidance, prioritizing efficient decision-making, and collaborating closely with their design system colleagues.
The Role of AI in Content Design
The emergence of generative AI poses important questions regarding word generation and its impact on content design. Concerns include whether AI will take over interface content and blog post writing jobs, resulting in a lack of uniqueness and human connection. However, AI can serve as a governance tool, ensuring consistency in word choice and maintaining guidelines, while human writers are still crucial for making nuanced decisions that consider human emotions and user experiences.
Democratizing Content Design Guidelines at LinkedIn
LinkedIn's content design team has developed guidelines not only for their own writers but also for other team members, including PMMs, designers, engineers, and product managers, who may end up writing for the interface. By creating guidelines that are accessible to non-writers, they aim to raise the bar for quality content on LinkedIn. Additionally, their focus on democratization extends to collaborating with the design system team to ensure guidelines are adhered to consistently across the organization.
Matt Hayes is a staff content designer at LinkedIn, where he focuses on enterprise experience design and works closely with the design system team.
The content design team at LinkedIn is known in the industry as a small-but-mighty group that makes an outsized impact on their organization.
Among the secrets to their success: democratizating their content guidance, focusing on efficient decision-making, and working closely with their design-systems colleagues.
https://ellessmedia.com/csi/matt-hayes/
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