Becker’s Healthcare Podcast Chris Gay, CEO of Evry Health
Jul 6, 2025
Chris Gay, CEO of Evry Health, focuses on enhancing patient experience and advancing population health through technology. He discusses recent commitments from insurers to simplify prior authorization processes, aiming to tackle barriers in healthcare access. Gay addresses public misconceptions about the insurance industry's role and the importance of education in bridging gaps in understanding. He emphasizes the potential of digital transformation to create a more patient-centered system, highlighting technology's significant impact on improving health outcomes.
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Personal Drive Behind Evry Health
- Chris Gay came to healthcare by personal experience with poor patient care among friends and family.
- He and his co-founders believe timely human attention and funding can dramatically improve lives across the nation.
Public Pressure Drives Change
- The healthcare public increasingly demands better customer service and less friction in prior authorization processes.
- Industry modernization is driven by public pressure and the need to reduce latency and improve experience.
Insurer Complexity vs Consumer Frustration
- Legacy insurers face immense complexity and conflicting regulations, making customer service challenging.
- Consumers often misunderstand this complexity, leading to frustration with insurers.