On this week's episode of Inside Outside Innovation, we sit down with David Rogers, Columbia University professor and author of the new book, The Digital Transformation Roadmap. David and I talk about why corporate innovation is so hard. And we unpack the iterative steps needed to navigate a path to digital transformation success. Let's get started.

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Interview Transcript with David Rogers, Columbia University professor and author of the new book, the Digital Transformation Roadmap.

Brian Ardinger: Welcome to another episode of Inside Outside Innovation. I'm your host Brian Ardinger, and as always, we have another amazing guest. Today we have David Rogers. He's a Columbia University professor and author of the new book The Digital Transformation Roadmap, rebuild your organization for continuous change. Welcome David.

David Rogers: Thank you, Brian. It's great to be here. Really appreciate it.

Brian Ardinger: I'm excited to have you here because your book couldn't have come out at a better time. We are in the midst of a lot of accelerating change as everybody is going through, whether it's covid or inflation or, or technology changes like AI. Your book, I wanted to delve into a lot of the details around it. One of the things that stood out is you outlined in your book several studies that have come out, basically say that 70% or more of digital transformation efforts fail. Why is that the case and why is it so hard for people to do this?

David Rogers: Yeah, it's really sobering. So, I wrote, what was the first major book on the subject of digital transformation a few years back.

So, I've been looking at the subject for some time, and what I was sort of shocked to see was at that point I was really sort of evangelizing, Hey, if you're an established business and you really want to grow for the long term and survive even, let alone thrive, you're going to have to embrace new digital business models.

Really set aside a lot of the old assumptions of the corporate playbook of strategy. How do we think about competition? How do we think about customer strategy, use of data, et cetera. Really embrace new business models. And so that was really my approach was to help companies who had sort of been in business for decades, maybe a century or more, to say, hey, it's great that your core business is there and you have customers.

But the sort of strategic landscape is really changing, and you need to sort of master this and, and really sort of open up your thinking. But what I found in the years since was people really embrace this idea of, okay, at least sort of, at least I would say, people give lip service to digital transformation.

Oh yeah. We're going to do this. We're, we're going to hire somebody, a Chief Digital Officer, we'll put it on the agenda. Transformation digital. Very common now and yet, including companies where there's support from the very top. Real resources put into this, not just sort of some PowerPoints and emails sent around.

And yet years go by, and they come to me and say, I don't know why we're not changing, you know, or not changing fast enough. What's going on? Why are we like stuck in slow motion? So, I started looking at the broader, you know, research and as you said, I found this pattern that, you know, by and large, all the major studies are reporting about 70% or higher of failure.

That's self-reported, right? The people with don't like to admit, companies admitting by our own standards, we are not achieving what we set out here. So, what that opened my eyes to a whole, you know, second wave of research on my part was to try to understand why. What is the barrier or barriers here? You see, you know, a litany of symptoms.

Well, our people are afraid, or they don't want to change their jobs or the technologies too expensive. Or we come up with lots of ideas, but none of them scale or, and we just can't move as fast as all these startups. You know, there's lots of sort of symptoms. What I found looking across, many different industries, many different organizations, was a pattern.

Really there were sort of five organizational barriers, and that's the key. They're all barriers, actually, not in the technology. The barriers, not usually, it's not really about finances and things like that. It's about organizations themselves. And unless you can address those and get past them, and there are ways to get past them, but unless you do that, your efforts are just never going to have the impact that you, that you really need out of them.

Brian Ardinger: You know, one of the things that I see when talking to other corporations out there is they don't struggle with execution because they have business models. They have customers. They know how to execute that particular model. They know how to budget for it. They know how to build for it. They know how to hire for that.

But where they struggle is that exploration phase. Where they don't know exactly what to do. They haven't figured out the next new business model. They haven't figured out exactly what they should be building or the new pricing and that. And it's that realm of uncertainty where they haven't seemed to build an execution model to execute in the uncertain environment. Is that what you're seeing as well?

David Rogers: Absolutely, and the problem is you can't use the same model. I have nothing against companies say, look, we've got a really well owned machine. We know how to operate our core business. We've been in it for a long time. We've got a functional system of, you know, you could call them silos, but we've got a functional organizational structure, really knows how to operate and deliver against this core business.

I have no idea, no feeling that, oh, I'm going to come in and say, oh, you should turn yourselves into a startup and blow that all up. No. What companies need is what I call flexibility in governance. That's one of the core, one of these five barriers. There's a lack of flexibility in governance, so they're applying the same BAU, as we call it, business as usual operating model to that core business that they know really well is operates under low uncertainty and is sort of what they're organized around currently. And they know the metrics, et cetera.

And then they try to apply that same operating model, that same governance I would call it, to pursuing new opportunities which have first of all, simply by bringing virtual, new and fast-moving digital error likely to have much higher uncertainty. And so that operating model execution model is not going to work in a highly uncertain context. We've got a lot of theory and a lot of experience to show why. But they also don't know how to operate outside of their core business.

So, you've got these sort of twin challenges, as I call them, really for corporate innovation and, and growth, which is the challenge of uncertainty, not being used to the methods which allow you to tackle an iterative experiment, kind of driven kind of fashion. Opportunities tha...

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