Evolution of Global Capability Centers

India has transitioned from being known primarily for business process outsourcing (BPO) to becoming a hub for Global Capability Centers (GCCs), which are now at the forefront of global business strategies. Unlike the BPO model that focused on customer service, GCCs involve a wide range of functions such as software development, AI model creation, and financial strategy planning for major global firms. The growth of GCCs in India has been impressive, increasing from approximately 760 in 2012 to over 1800 today, with projections suggesting this number will exceed 2000 by 2030. This transformation highlights India's ability to evolve its service offerings, leveraging its skilled workforce and technological advancements to meet the demands of international businesses.