Finshots Daily cover image

Finshots Daily

Is India the perfect home for Global Capability Centres?

Dec 3, 2024
Explore the fascinating transformation of Indian Global Capability Centers, as they evolve from basic call centers into powerful business leaders. Discover the unique advantages of India's skilled workforce, governmental support, and the opportunities that come with this shift. The discussion highlights challenges faced by these centers and why their development is significant for India's economy.
07:44

Podcast summary created with Snipd AI

Quick takeaways

  • India's transformation from BPOs to Global Capability Centers reflects its growing role in global business through diverse functions and skilled workforce.
  • Despite the growth of GCCs, challenges like fierce competition for talent and economic fluctuations require strategic solutions for sustainable expansion.

Deep dives

Evolution of Global Capability Centers

India has transitioned from being known primarily for business process outsourcing (BPO) to becoming a hub for Global Capability Centers (GCCs), which are now at the forefront of global business strategies. Unlike the BPO model that focused on customer service, GCCs involve a wide range of functions such as software development, AI model creation, and financial strategy planning for major global firms. The growth of GCCs in India has been impressive, increasing from approximately 760 in 2012 to over 1800 today, with projections suggesting this number will exceed 2000 by 2030. This transformation highlights India's ability to evolve its service offerings, leveraging its skilled workforce and technological advancements to meet the demands of international businesses.

Get the Snipd
podcast app

Unlock the knowledge in podcasts with the podcast player of the future.
App store bannerPlay store banner

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode

Save any
moment

Hear something you like? Tap your headphones to save it with AI-generated key takeaways

Share
& Export

Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more

AI-powered
podcast player

Listen to all your favourite podcasts with AI-powered features

Discover
highlights

Listen to the best highlights from the podcasts you love and dive into the full episode