The Importance of Understanding Customer Problems in AI Projects

When embarking on AI projects, it is crucial to prioritize understanding the core problems that customers are facing before delving into the development of fancy use cases. Stakeholders often get caught up in the potential of AI applications without analyzing the actual needs that must be addressed first. By investing significant time upfront in comprehending customer needs, potential low-hanging opportunities that deliver substantial value can be identified and acted upon swiftly, aligning solutions more closely with customers' real requirements as emphasized in the CPMAI methodology.