Join Cole from the American Journal of Healthcare Strategy as he interviews Nicole Rodecker, Director of Ambulatory Operations for Stony Brook Psychiatry. Nicole shares her inspiring 20-year journey at Stony Brook Medicine, starting as a temp and rising to her current position. She discusses the challenges and opportunities she faced, how she managed work-life balance, and the implications of a nationwide mental health crisis. Gain insights into building effective call centers, managing high patient volumes, and fostering teamwork and leadership in healthcare
