Becker’s Healthcare Podcast Advancing Digital Access and AI Innovation with Joel Vengco of Hartford HealthCare
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Nov 30, 2025 Joel Vengco, Chief Information and Digital Officer at Hartford HealthCare, shares insights on enhancing digital access in healthcare. He discusses Hartford's mission to improve health for all and their innovative digital strategies like the 'digital front door' that elevates patient experiences. Vengco highlights the role of agentic AI in assisting both patients and staff, streamlining workflows, and redesigning workforce roles for better efficiency. He also reflects on his journey in healthcare informatics and offers personal anecdotes about his educational background.
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System Mission And Quality Milestones
- Hartford HealthCare is Connecticut's largest system with 500+ locations and a mission to improve health and healing for all.
- The system earned straight A's from Leapfrog and won the AHA Quest for Quality Prize after a long quality journey.
Data-First Foundation For Personalized Care
- Hartford HealthCare prioritized harnessing and standardizing patient data in the cloud to enable personalization and coordination of care.
- Joel Vengco says leveraging AI and advanced analytics on that data enables next-best-action and consumer-like experiences.
Standardize Data Before Adding AI
- Build a centralized platform that commingles and standardizes clinical and operational data before layering advanced capabilities on top.
- Use cloud compute to scale analytics and ensure the data can drive personalization and prediction.