You can position yourself to win wherever you are. Interview with Cinthia Silva

It's essential to identify where you fit and where you can grow, both in your personal and professional life. Join us on our newest Growth Podcast episode featuring Cinthia Silva, a Fintech business strategist, and Women in Tech advocate, ranked among the Top 25 Customer Success Influencers in 2023. She's a testament to igniting her career path and discovering her place in the business world. Dive into her captivating journey from sales to customer success, her triumphs in the U.S. corporate landscape, and much more.

In this podcast, you'll:

🔹 Explore how to deliver value as a Customer Success Manager
🔹 Uncover effective approaches for companies shifting their focus toward customer success
🔹 Discover strategies leveraging your network and communities as growth catalysts
🔹 Dive into the insights behind successful ABM campaigns
🔹 Unlock the power of the client “champions” and how to win them over.

Key moments
0:00 Intro
01:47 Understanding Customer Success
05:30 - New Products vs. Upselling Prioritization
07:54 - Client Expenditure
10:00 - Campaigns to Enhance Customer Engagement
12:20 - Account Managers vs. Customer Success Managers
15:08 - Transitioning from Sales to Customer Success
19:54 - Effective Cross-Functional Communication
22:35 - Providing Value as CSM
28:50 - Managing Client Expectations
31:38 - Winning Client Champions
37:28 - Success in Corporate America
41:08 - Early Career Strategies
43:43 - Corporate America Do's and Don'ts
47:39 - Job Security Tips
50:02 - Building a Professional Network
54:33 - What to Expect for the Market

Stay connected with us:
👉 Cinthia Silva
LinkedIn https://www.linkedin.com/in/cinsilva/

👉 Michael Maximoff
LinkedIn https://www.linkedin.com/in/michael-maximoff/
Michael’s newsletter From Zero To Agency Hero https://www.fromzerotoagencyhero.com/

👉 Belkins
LinkedIn https://www.linkedin.com/company/belkins/
Website https://belkins.io/contact-us

🔗 Make sure to catch all our episodes in this playlist https://www.youtube.com/playlist?list=PL2VmEkaROwZo8a7bGzpQ01uPDHF4PaDGl

Contact Belkins at https://belkins.io/contact-us to begin your outbound journey 🚀