Salesforce Workspace Leads Spring ’26 Features: Intelligent Hubs & Agent Builders

In today's Cloud Wars Minute, I dive into the key innovations behind Salesforce’s push toward the agentic AI enterprise.

Highlights

00:12 —Salesforce has introduced its Spring ’26 release, which will become available to customers on February 23. Salesforce Workspace, Salesforce's solution for unifying sellers and agents, is described as an intelligent hub. The solution acts as a single place for sellers to review agent performance, activity, and other analytics.

00:50 — It carries out a wide range of tasks, such as anticipating customer issues, enabling self-service resolution, and conducting issue analysis. Finally, Agentforce Builder provides organizations with a dedicated facility for building, testing, and refining agents in a single, conversational workspace.

01:41 — Here's my key takeaway: these new and enhanced features collectively push toward Salesforce's vision for the AI agentic enterprise, a place where humans and AI agents work collaboratively. What Salesforce is doing with its latest release is unifying the critical elements that will enable this vision.

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