How to Turn Down Clients - The Nice Way

Let's be honest, we've all been there. You get on a call with a prospective client and something just doesn't sit quite right. You start to doubt if this will be a fit for your agency, and then that pit in your stomach forms: How do I turn them down?

On this week's episode of the Happy Clients Podcast, we invited our Marketing Manager and Sales Expert, Carly Corkum, to share her take on how to turn clients down the nice way. Her biggest takeaways:

It's OK to turn clients down
Develop your client avatar
If you're going to turn someone down, look to add value in other ways

If you've ever asked yourself what to do in those sticky sales and client intake situations, this podcast will definitely give you the confidence to refine your process for working with clients.

Speaking of clients, if you want help looking after yours and want to connect with Carly around your options, she's always happy to chat ✨ Reach out here!

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[ABOUT THIS PODCAST]

Welcome to the Happy Clients Podcast, brought to you by DOT and Company-- the world's best and only team of client account managers for digital marketing agencies. Whether you're a virtual assistant, an agency owner, or a client-facing account manager, we all deal with clients. Lucky for you. client management is what we do best. On the happy client's podcast, we won't shy away from the ups and downs of managing clients in the agency world, but we'll be right there alongside you to learn together and share the real juicy stuff we'll undoubtedly face when it comes to client management. Now, let's dig in, chat CAM life and have some fun along the way.

Cheers, to happy clients!

Jak podniká cestovatelka a publicistka Lucie Radová