Low-wage and gig workers have it worse than we thought—and why that matters for us all

Harvard Kennedy School Professor Danny Schneider says research shows that even as they were being lauded as heroes during the COVID-19 pandemic, working conditions for hourly workers were deteriorating. Eight years ago,  Schneider co-founded The Shift Project, which has built an unprecedented repository of data on scheduling and working conditions for hourly service workers. But if there was silver lining to the pandemic, it was that it also put a spotlight on the plight of workers who had been largely invisible as they dealt with low pay, ruthlessly unpredictable algorithmic scheduling, and health problems related to stress and overwork. And, as evidenced by recent successful efforts to unionize at places like Starbucks and Amazon, Schneider says hourly workers may even have found a voice in shaping their own working environments. The question, he says, is, "Are corporate executives and policymakers are actually listening?"