Special Hospitality Series: Achieving Forbes Travel Guide's Five-Star Excellence with Malcolm Hendry, Managing Director at Hotel 41, The Rubens at the Palace & 100 Princes Street

Send us a text

Welcome to Season 2 of our Special Hospitality Series in collaboration with Forbes Travel Guide, the global authority on luxury hospitality.

In this season, we take you behind the scenes of Forbes Travel Guide 'The Summit' in Monaco—their first-ever international event. With over 750 attendees from 90+ countries, this prestigious event drew a global audience for learning, collaboration, and celebrating excellence in luxury hospitality, which featured main stage talks, exclusive sessions, and even the presence of His Serene Highness Prince Albert II.

This season’s theme, “The Leaders Behind the Stars,” introduces you to 10 visionary leaders shaping the future of luxury hospitality. From their passion and innovation to the relentless pursuit of five-star excellence, we’re bringing you inspiring stories from Italy, France, Beverly Hills, the Seychelles, and more. 

In our first episode we are joined by Malcolm Hendry, Managing Director of Hotel 41, The Rubens at the Palace, and 100 Princes Street, who shares his incredible journey to earning his first Forbes Travel Guide’s coveted five-star rating and how they have maintained that status for nine consecutive years. Discover how he rallied his team after narrowly missing the mark on the first attempt and built a culture of excellence that defines Red Carnation Hotels.

From pioneering sustainability efforts such as the living wall at Rubens to recommending local authentic experiences like Borough Market tours, Malcolm reveals the secrets behind creating unforgettable guest moments. Learn how Red Carnation Hotel's leadership team fosters happiness and staff loyalty, with many team members staying for over two decades.

This discussion is filled with valuable insights on luxury hospitality trends and Malcolm’s tips for aspiring hoteliers—all delivered with his signature charm (and a memorable kilt story straight from Monaco!).

We will be releasing new episodes every Thursday—don’t miss this exceptional 10-part series featuring hospitality leaders from Beverly Hills to the Seychelles.

The #1 B2B Travel Podcast Globally. Over 100 Episodes. Listeners in 125 countries. New Episodes Every Weds. Season 5 In Progress.

https://www.traveltrendspodcast.com/