Markus Rentsch, CEO at Remark-able - How to grow CS while focusing on customer outcomes
Sep 20, 2022
31:02
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In this episode, our host Anika Zubair chats with Markus Rentsch, CEO at Remark-able about how to grow customer success while focusing on customer outcomes.
Many companies talk about customer-led growth and customer-focused business plans. But what does that actually mean? For example, how do you measure customer outcomes and what is the limitation of those metrics?
The Customer Success Channel