559 - Faster, Smarter, Safer: The Future of Referral Management

A referral should be the start of a patient’s care journey, not a roadblock. Yet too often, paper forms, phone tag and admin delays get in the way.

In this episode of Talking HealthTech, Peter Birch speaks with Emily Manning, Sales Manager at Global Health, about how smarter referral management is reshaping Australian healthcare.

Emily explains how MasterCare+ streamlines workflows for clinics, hospitals and community providers – reducing risk, freeing up staff time and improving the patient experience.

Key Takeaways:

🔄 Referral management is a critical but often overlooked part of healthcare workflows – getting it right improves both admin efficiency and patient care.

🧩 MasterCare+ is a modular SaaS platform that can run standalone or integrate with existing systems, making adoption easier.

🏥 The platform was co-designed with Peninsula Health in Victoria to ensure it fits local workflows, with secure messaging, triage tools and automated intake.

📊 Moving away from paper reduces errors, increases visibility via dashboards and KPIs, and frees staff for higher-value work.

⚠️ The risks of sticking with paper include lost referrals, heavier admin loads, compliance issues and slower patient journeys.

📈 Incremental adoption helps organisations modernise without full-scale system overhauls.

🤖 Future directions include AI-powered triage, risk stratification and ongoing development guided by user feedback.

Check out the episode and full show notes at Talking HealthTech.

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