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GEN C: Restaurants, Loyalty and Getting $FLY With Ben Leventhal, Founder and CEO of Blackbird Labs
Oct 16, 2023
Ben Leventhal, founder of Eater and Resy, discusses bringing restaurants on-chain and building loyalty. They explore challenges in the restaurant industry and the importance of recognizing loyal customers. Blackbird Labs is presented as a solution utilizing blockchain technology.
37:58
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Quick takeaways
- Blackbird Labs uses NFC chips to connect restaurants with customers, enabling better customer identification and loyalty.
- Blackbird aims to empower restaurants by providing tools to improve connectivity, loyalty, and interaction with customers.
Deep dives
Blackbird: Connecting Restaurants and Customers
Blackbird, founded by Ben Leventhal, aims to empower restaurants by helping them build stronger connections with customers. The platform utilizes NFC chips to enable guests to check in when visiting a restaurant, triggering a digital handshake that connects them to the restaurant. This fosters better customer identification and loyalty. Blackbird's vision is to give restaurants the ability to know and understand their customers, allowing them to enhance their offerings, increase revenue, and create more sustainable businesses. By leveraging blockchain technology and creating a digital community, Blackbird seeks to transform how restaurants operate and reimagine the relationship between customers and the dining experience.
