The Company Road Podcast E8 Jane Curtain - Crafting Change: Design Thinking and its role within the Intrapreneurial Landscape
“You can't always succeed, but we keep trying and we keep showing the value or trying to show the value of what we do and why it's going to be in the organisation's best interest.”
Jane Curtain
In this episode, you’ll hear about:
- Themes & Trends in the Modern Workplace: How flexibility, hybrid work models and remote facilitation have changed & continue to change the way in which businesses and teams operate
- Breaking Down Design Thinking: Why organisations need to place greater value on inclusive & service design and how leaders can foster greater diversity and inclusivity in the process
- Mitigating Flight Risk: Staying ahead of employees seeking career change and knowing how to find, motivate and maintain loyal employees
- Importance of Employee Experience: The right tools, processes and technology that can optimise employee experience and improve retention and productivity
- Facilitation Engagement: Tips & tricks to improve involvement and contributions when running workshops and presentations and how to shift facilitation styles to meet modern expectations
Key links:
UniSuper https://www.unisuper.com.au/
Jakob Nielsen https://www.designprinciplesftw.com/authors/jakob-nielsen
Flight Risk https://www.aihr.com/blog/flight-risk-employee/
Dimension Data https://www.dimensiondata.com/
Design Thinking https://www.interaction-design.org/literature/topics/design-thinking
Service Design https://www.interaction-design.org/literature/topics/service-design
About our guest
Jane Curtain (https://www.linkedin.com/in/janecurtain/) is an enthusiastic and ever-evolving design thinker, having spent time as a strategic CX design consultant and an in-house service designer across a vast range of industry verticals for over 20 years. She first entered the industry as a Voice User Interface Designer in 2000. She's particularly passionate about directing people's attention to how we think about end users, how we include them in the design process, and how we provide fit for purpose, connected products and services.
Jane is very multifaceted in her approach to CX design, and her role usually requires her to be part researcher, part designer, part strategist, part trainer, part coach, part mentor and part change manager.
About our host
Our host, Chris Hudson (https://www.linkedin.com/in/chris-hud..., is a Teacher, Experience Designer and Founder of business transformation coaching & consultancy Company Road (www.companyroad.co)
Chris considers himself incredibly fortunate to have worked with some of the world’s most ambitious and successful companies, including Google, Mercedes-Benz, Accenture (Fjord) and Dulux, to name a small few. He continues to teach with Academy Xi in CX, Product Management,
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