Capitec hits 25M clients; youth & high-income surge; Travel refund dilemma: illness cancels trip

Oct 1, 2025

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Stephen Grootes and Graham Lee, CEO of Capitec, go through the bank’s latest results as South Africa’s largest digital bank posts a 26% rise in headline earnings to R8 billion. Capitec now serves 25 million clients, including 12 million youth, while high-income earners grew 24%. New offerings like cross-border transfers, youth credit cards and Capitec Connect devices continue to entrench its role as a daily-life enabler.

In other interviews, consumer ninja Wendy Knowler unpacks whether you can get a full refund if you cancel a travel booking because a family member falls ill. The Consumer Protection Act allows refunds on cancelled advance bookings, but the amount depends on how early you cancel and the company’s chances of filling your spot.

The Money Show is a podcast hosted by well-known journalist and radio presenter, Stephen Grootes. He explores the latest economic trends, business developments, investment opportunities, and personal finance strategies. Each episode features engaging conversations with top newsmakers, industry experts, financial advisors, entrepreneurs, and politicians, offering you thought-provoking insights to navigate the ever-changing financial landscape.

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