The other day, my wife and I were having a discussion that actually became a bit heated to a point where my words and emotions just completely exacerbated the situation.
And at the point where things were about to turn down a dark path, I reminded myself of an acronym I created that I use anytime I get into a heated or emotional discussion.
Whether it’s with my wife or kids, a tough client situation, having to fire someone, etc.
And it has nearly 100% success rate in taking a discussion that’s escalating and not only deescalating it, but actually getting it to a helpful spot.
And the acronym is S.O.A.P.
I break down each step in detail on today's podcast episode.