But why do companies stick with such devotion to a course that is obviously self-destructive?”: Subborness, intensive rivalry, companyism, inescapable defeat or retreat phobias, nationalism, correction action did not occur because the situation did not become painful enough, and consensus from the group they were doing the right thing. “Companyism get much of its strength from this consensus-building mechanism”. All must suffer visible before corrective action will occur. “Maintaining the customer relationship through good service is now the key to success”. Measurement counts. Measure the powerful and often invisible influences on what you think and do.
ML - The way the world works - analyzing how things work