Unsupervised Learning Ep 30: Superhuman CEO Rahul Vohra on the Future of Email with AI and the Role Agents Will Play
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Mar 19, 2024 
Rahul Vohra, CEO of Superhuman, discusses the future of email with AI and the role of agents. Topics include design decisions, personalizing email voices, competing with incumbents, and the evolving nature of work. Exploring AI features, model selection, and collaborations with OpenAI. Also, delves into the significance of email in work environments compared to platforms like Slack, potential AI-driven agents for task organization, and tech partnerships in robotics and biology.
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Email's Persistence
- Email addresses are persistent due to their function as unique identifiers tied to companies.
- They are crucial for authentication and company ownership, making email's demise unlikely.
Superhuman's AI Strategy
- Superhuman uses a three-phased AI strategy: on-demand features, always-on features, and agentic AI.
- They began with on-demand features like 'Write with AI', then always-on like 'Autosummarize', leading to the future agentic AI.
Instant Reply's Surprise Benefit
- Instant Reply's unexpected benefit is inspiring replies to emails users might otherwise ignore.
- Providing options lowers the activation energy to respond, increasing engagement.