The EdUp Experience LIVE from the InsightsEDU 2025 Conference - with Carmin Chan, Vice Provost, NAU Online, Northern Arizona University
It's YOUR time to #EdUp
In this episode, recorded LIVE from the InsightsEDU 2025 Conference in New Orleans
YOUR guest is Carmin Chan, Vice Provost, NAU Online, Northern Arizona University
YOUR host is Dr. Joe Sallustio
In this compelling episode, Dr. Chan shares valuable insights about NAU Online's transformation & how they're evolving to better serve the modern learner.
Speaking from the InsightsEDU conference, Dr. Chan reveals how NAU is reimagining their online education approach after 25 years of experience, creating what she calls "NAU Online 2.0."
With extensive experience in online education & previous work at University of Arizona, Dr. Chan brings deep knowledge in building online education from within existing institutional infrastructure.
She makes a powerful case for why institutions need to develop their online capabilities organically rather than through acquisitions, fostering internal buy-in & sustainable growth.
The conversation explores how today's online learners need student-centered policies & systems that accommodate their unique circumstances, rather than traditional structures that create barriers.
Dr. Chan shares practical insights about using data-driven approaches to provide targeted student support, while emphasizing the importance of human connection in the online experience.
Most intriguingly, she discusses NAU's focus on increasing entry points for students, recognizing that adult learners make decisions to pursue education at various times throughout the year.
Her perspective on creating community for online students & improving Prior Learning Assessment (PLA) policies provides valuable context for understanding today's recruitment landscape.
For anyone interested in online education's future, this episode delivers actionable insights from an expert working to transform institutional approaches to serving modern learners.
Dr. Chan's combination of academic leadership & student-centered philosophy makes this a must-listen conversation about effective online education in today's competitive landscape.
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