Jackie Brownlee is a freelance Service Designer.

In this episode of Understanding Users, Jackie discusses the importance of documenting what you're learning in the most impactful format to make sure it's seen by everyone both in and beyond a product team, and also remembering that not every user-centred problem can be solved immediately (or indeed at all) by a design team.

She shares her thoughts on the merits of UK government digital service standards, both in creating usable constraints to design against and in holding services teams publicly to account.

And she talks of the pleasure of going to work when you know what you are doing is measurably helping people in their lives.

Finally, she plays my 3 card challenge to share her favourite UX tool, favourite technique and a trend she hopes to see (or not see!) more of in the future.

Thanks for listening, and I hope you enjoy the episode.

Mike Green

This podcast is brought to you by Researchable UX.

13. The Freelance Service Designer - Jackie Brownlee