Providing seamless in-product assistance with AI | Dopt

Mar 18, 2024

Join Phil Vander Broek, Co-founder and CPO of Dopt, and Karthik Sethuraman, a seasoned staff engineer, as they revolutionize product adoption with AI. They share insights on Dopt's shift from a traditional SaaS model to an AI-driven platform, tackling challenges in user experience and multimodal tech. Learn about the guiding principles behind AI Assist's design, the importance of customer feedback, and their predictions for the future of generative AI—all while reflecting on their personal journeys in tech.

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ANECDOTE

Dopt's AI Journey

Dopt initially focused on traditional SaaS tools for user onboarding, like checklists and in-product tips.
Later, they explored AI's potential for in-product education and launched AI Assist.

INSIGHT

Multimodal Models' Importance

Multimodal models were crucial for Dopt's AI Assist because they provide context.
They allow the AI to understand the user's current view and product elements, enabling more effective assistance.

ANECDOTE

Building Confidence in AI

Dopt's team built a simple chatbot and experimented with Google Cloud Platform screenshots to test AI's capabilities.
This increased their confidence in building AI-powered, context-aware in-product assistance.

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In this episode of Building With AI, host Haroon Choudery is joined by Phil Vander Broek, Co-founder and CPO, and Karthik Sethuraman, a staff engineer at Dopt. Phil and Kathrik transitioned Dopt from a traditional SaaS platform to one that uses AI for in-product education and onboarding, leading to the launch of AI Assist earlier this month.

During the conversation, they discuss:

How Dopt adopted GenAI,
Multimodal models vs. traditional LLMs,
Guiding principles for AI-powered UX,
The biggest technical challenge of developing AI Assist,
Phil and Karthik's great learnings from building AI products,
And much more!

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[00:00] Up next:

[00:51] Episode introduction

[02:03] Autoblocks: AI Optimization Platform

[02:56] Phil and Karthik's introduction

[04:58] How Dopt adopted GenAI

[11:11] Multimodal models vs. traditional LLMs

[16:03] All things Dopt AI Assist

[22:53] Guiding principles for AI-powered UX

[26:28] The biggest technical challenge in developing AI Assist

[30:03] Phil and Karthik's valuable insights from building AI products

[35:21] AI Assist outcomes: iteration & experimentation

[36:48] The future of AI Assist

[39:41] What is AI Assist?

[42:32] Phil and Karthik's hottest AI take

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Brought to you by Autoblocks (https://www.autoblocks.ai/) — how product teams deliver better AI experiences.

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Building with AI is a weekly podcast featuring conversations with top AI product builders and leaders. Through thoughtful dialogue, host Haroon Choudery (CEO of Autoblocks) uncovers tactical insights that help listeners build & scale world-class AI products.

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Subscribe to Building With AI:

Website: https://www.autoblocks.ai/bwai
X: https://twitter.com/buildingwith_ai

Where to find Phil Vander Broek:

Linkedln: https://www.linkedin.com/in/philipvanderbroek/
X: https://twitter.com/philvb

Where to find Karthik Sethuraman:

Linkedin: https://www.linkedin.com/in/karthikramen/
X: https://twitter.com/karthikramen

Learn more about Dopt:

Website: https://www.dopt.com
LinkedIn: https://www.linkedin.com/company/dopt/
X: https://twitter.com/usecapitol

Where to find Haroon Choudery:

Linkedln: https://www.linkedin.com/in/haroonchoudery/
X: https://twitter.com/haroonchoudery

Learn more about Autoblocks:

Website: https://www.autoblocks.ai/
X: https://twitter.com/AutoblocksAI