Building With AI

Providing seamless in-product assistance with AI | Dopt

Mar 18, 2024

43:57

In this episode of Building With AI, host Haroon Choudery is joined by Phil Vander Broek, Co-founder and CPO, and Karthik Sethuraman, a staff engineer at Dopt. Phil and Kathrik transitioned Dopt from a traditional SaaS platform to one that uses AI for in-product education and onboarding, leading to the launch of AI Assist earlier this month.

During the conversation, they discuss:

How Dopt adopted GenAI,
Multimodal models vs. traditional LLMs,
Guiding principles for AI-powered UX,
The biggest technical challenge of developing AI Assist,
Phil and Karthik's great learnings from building AI products,
And much more!

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[00:00] Up next:

[00:51] Episode introduction

[02:03] Autoblocks: AI Optimization Platform

[02:56] Phil and Karthik's introduction

[04:58] How Dopt adopted GenAI

[11:11] Multimodal models vs. traditional LLMs

[16:03] All things Dopt AI Assist

[22:53] Guiding principles for AI-powered UX

[26:28] The biggest technical challenge in developing AI Assist

[30:03] Phil and Karthik's valuable insights from building AI products

[35:21] AI Assist outcomes: iteration & experimentation

[36:48] The future of AI Assist

[39:41] What is AI Assist?

[42:32] Phil and Karthik's hottest AI take

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Brought to you by Autoblocks (https://www.autoblocks.ai/) — how product teams deliver better AI experiences.

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Building with AI is a weekly podcast featuring conversations with top AI product builders and leaders. Through thoughtful dialogue, host Haroon Choudery (CEO of Autoblocks) uncovers tactical insights that help listeners build & scale world-class AI products.

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