Building With AI

Providing seamless in-product assistance with AI | Dopt

Mar 18, 2024

Join Phil Vander Broek, Co-founder and CPO of Dopt, and Karthik Sethuraman, a seasoned staff engineer, as they revolutionize product adoption with AI. They share insights on Dopt's shift from a traditional SaaS model to an AI-driven platform, tackling challenges in user experience and multimodal tech. Learn about the guiding principles behind AI Assist's design, the importance of customer feedback, and their predictions for the future of generative AI—all while reflecting on their personal journeys in tech.

43:57

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Episode guests

Phil Vander Broek

Karthik Sethuraman

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Episode notes

Podcast summary created with Snipd AI

Quick takeaways

Dopt successfully transitioned from a traditional SaaS platform to AI-driven in-product assistance, enhancing user onboarding and educational experiences.

The development of AI Assist faced significant technical challenges, particularly in integrating contextual information for tailored user guidance.

Deep dives

Initial Research and Strategic Decision-making

The founders of the company began their journey by conducting time-boxed research to explore the potential applications of artificial intelligence (AI) in their product. This was a risky decision for a startup with limited resources, as deviating from their existing roadmap could lead to significant sunk costs. However, a strong conviction guided their choice to investigate new AI models, believing that advancements in technology could open up fresh opportunities. Their insights, particularly from Karthik's technical research, shaped their confidence that AI could produce viable, valuable outcomes.

Intro

3min

Enhancing Product Experiences with AI and Flexible Solutions

2min

Transforming User Experience with AI Assist

22min

Navigating Technical Challenges in Multimodal Support Systems

4min

Evolving AI Product Development

12min

Exploring the Future and Limitations of Generative AI

2min

In this episode of Building With AI, host Haroon Choudery is joined by Phil Vander Broek, Co-founder and CPO, and Karthik Sethuraman, a staff engineer at Dopt. Phil and Kathrik transitioned Dopt from a traditional SaaS platform to one that uses AI for in-product education and onboarding, leading to the launch of AI Assist earlier this month.

During the conversation, they discuss:

How Dopt adopted GenAI,
Multimodal models vs. traditional LLMs,
Guiding principles for AI-powered UX,
The biggest technical challenge of developing AI Assist,
Phil and Karthik's great learnings from building AI products,
And much more!

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[00:00] Up next:

[00:51] Episode introduction

[02:03] Autoblocks: AI Optimization Platform

[02:56] Phil and Karthik's introduction

[04:58] How Dopt adopted GenAI

[11:11] Multimodal models vs. traditional LLMs

[16:03] All things Dopt AI Assist

[22:53] Guiding principles for AI-powered UX

[26:28] The biggest technical challenge in developing AI Assist

[30:03] Phil and Karthik's valuable insights from building AI products

[35:21] AI Assist outcomes: iteration & experimentation

[36:48] The future of AI Assist

[39:41] What is AI Assist?

[42:32] Phil and Karthik's hottest AI take

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Brought to you by Autoblocks (https://www.autoblocks.ai/) — how product teams deliver better AI experiences.

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Building with AI is a weekly podcast featuring conversations with top AI product builders and leaders. Through thoughtful dialogue, host Haroon Choudery (CEO of Autoblocks) uncovers tactical insights that help listeners build & scale world-class AI products.

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