The Amwell Approach to Telehealth with Ido Schoenberg
Jun 28, 2022
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In this episode, Ido Schoenberg, CEO of Amwell, discusses redefining care delivery through virtual care, the challenges of nationwide telehealth adoption, the impact of state licenses on access to healthcare, convincing doctors to embrace telehealth, and the discrepancy between Amwell's positive feedback from clients and their declining stock price.
Telehealth should focus on providing a more accessible healthcare experience beyond traditional video visits.
Hybrid care that combines in-person visits with virtual and automated interactions is crucial to optimize healthcare delivery.
Deep dives
Reimagining Telehealth and Digital Care Delivery
In this podcast episode, Edo Schoenberg, CEO of Amwell, discusses the potential of telehealth and digital care delivery to transform the healthcare industry. He emphasizes that telehealth should go beyond traditional video visits and focus on providing a different, more accessible healthcare experience. Schoenberg believes that when technology can improve financial and clinical outcomes, it should be covered by insurance. He also discusses the need for thoughtful regulation to address potential risks in digital care delivery, while acknowledging the limitations imposed by state licensure. Schoenberg emphasizes the importance of hybrid care that combines in-person visits with virtual and automated interactions to optimize healthcare delivery.
Overcoming Challenges and Perceptions
Schoenberg acknowledges the disconnect between patient satisfaction with telehealth and the reservations expressed by some healthcare providers. He suggests that the current tools for telehealth are still in their infancy and face significant challenges such as documentation, payment processing, and connectivity issues. However, he believes that as the digital care delivery landscape matures, providers will embrace technology that improves their effectiveness and lifestyle. Schoenberg expresses confidence in Amwell's vision of enabling existing healthcare players to offer more accessible and affordable care through digital connectivity.
Navigating Market Sentiment and Competition
Schoenberg addresses concerns about Wall Street's perception of Amwell and the competition posed by companies like Amazon. He asserts that while the market may fluctuate, Amwell's focus on enabling and empowering healthcare providers sets them apart from other companies. He emphasizes the importance of improving the overall patient experience and sees potential for collaboration between Amwell and other players in the healthcare ecosystem. While recognizing Amazon's capabilities, Schoenberg believes that Amwell's long-standing relationships with providers, insurers, and employers will continue to support their vision of democratizing healthcare.