Producer's Note: During the summer months we'll be re-releasing some of our favorite episodes for our "Summer Encore Series." This episode originally dropped on November 12, 2019, and we loved the creative way in which IU Health immersed themselves in the patient's journey. Please note that some details and situations described in the episode may not neccessarily be the same as when it originally was released.

Immersive experiences can be a powerful tool to demonstrate the customer experience, but for patients at a hospital, it can be impactful – and emotional – for the leadership of an organization. Guest host Pat Gibbons welcomes guest Karen Cernock from Indiana University Health to discuss how an immersive experience for their board developed into a program throughout the organization.

Read the original episode's show notes page here: https://cxleaderpodcast.com/wear-comfortable-shoes/

Listen to more podcasts at https://cxleaderpodcast.com/

Learn more about Walker at https://walkerinfo.com/