The Customer Experience Podcast 151. Creating Holistic and Immersive Experiences w/ Mathew Sweezey
Aug 3, 2021
42:38
Moving forward, nearly every experience is going to be hybrid: both physical and virtual. We’ll need to provide a hybrid experience for our employees as well as our customers.
In the third episode of our Human-Centered Connection expert series, Steve Pacinelli and I interview Mathew Sweezey, Director of Market Strategy at Salesforce, about internal marketing, the immersive experience, and employee experience.
Mathew talked with us about:
- What’s missing from the equation of experience
- How to craft hybrid experiences
- Why internal marketing should be your next big focus
- How to focus on creating immersive employee experiences
- What managers can do to create a great experience
Here are some links to resources we mentioned:
- Mathew Sweezey on LinkedIn
- MathewSweezey.com
- Salesforce.com
- Salesforce Futures Lab
- Patagonia
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. Listening on a desktop & can’t see the links? Just search for Customer Experience Podcast in your favorite podcast player.
In the third episode of our Human-Centered Connection expert series, Steve Pacinelli and I interview Mathew Sweezey, Director of Market Strategy at Salesforce, about internal marketing, the immersive experience, and employee experience.
Mathew talked with us about:
- What’s missing from the equation of experience
- How to craft hybrid experiences
- Why internal marketing should be your next big focus
- How to focus on creating immersive employee experiences
- What managers can do to create a great experience
Here are some links to resources we mentioned:
- Mathew Sweezey on LinkedIn
- MathewSweezey.com
- Salesforce.com
- Salesforce Futures Lab
- Patagonia
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog. Listening on a desktop & can’t see the links? Just search for Customer Experience Podcast in your favorite podcast player.