Management Development Unlocked - Management & Leadership Training Creating Healthy Work Environments with Phyllis Quinlan
Today’s episode of Management Development Unlocked features Dr. Phyllis Quinlan, president and CEO of MFW Consultants. Phyllis has 40+ years of experience in the nursing field and is a certified professional coach, which she weaves into her consulting firm. She specializes in helping leaders create healthy work environments, building a sense of resilience and well-being in staff using emotional intelligence and the principles of healthy work environments.
In this episode, you’ll hear:
- Phyllis Quinlan’s role as president and CEO of MSW consultants, her background as a nurse, and her work as a coach.
- The components of a healthy workplace environment and the part an emotionally intelligent leader plays in that.
- Civility at work, why it matters, and what incivility looks like.
- Phyllis’s tips for creating a culture of civility and citizenship alongside a healthy workplace.
- The differences between bullies and individuals who are chronically uncivil.
- Why leadership finds it challenging to address bullying behaviors on their teams.
- The importance of documentation.
- What you can expect from Phyllis’s book, “Bringing Shadow Behavior into the Light of Day.”
Connect with Phyllis Quinlan:
Bringing Shadow Behavior into the Light of Day book
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