The Customer Experience Podcast 192. Today’s Path to Tomorrow’s Revenue w/ Ethan Beute
Apr 5, 2022
39:02
What can we learn from a deep dive into connecting, communicating, and converting more effectively — despite the challenges of digital, virtual, and online spaces — from people who are out there doing it every single day?
I’m Ethan Beute, Chief Evangelist at BombBomb and host of The Customer Experience Podcast.
In this episode, I share four takeaways answering that question, which I learned from researching the Wall Street Journal bestselling book Human-Centered Communicationwith Steve Pacinelli. My presentation includes clips from several of the experts we featured, including Lauren Bailey, Shep Hyken, Dan Hill PhD, Mario Martinez Jr., Morgan J Ingram, Julie Hansen, and Adam Contos.
Listen to how to turn today’s path into tomorrow’s revenue with human-centered communication techniques:
Restore human emotion to our impoverished experiences online
Balance the tech touch and the human touch
Focus on outcomes, not systems, processes, or goals
Value the immeasurable
Resources:
See the full presentation with visuals here: https://youtu.be/bqtVXvJOeT0
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.
I’m Ethan Beute, Chief Evangelist at BombBomb and host of The Customer Experience Podcast.
In this episode, I share four takeaways answering that question, which I learned from researching the Wall Street Journal bestselling book Human-Centered Communicationwith Steve Pacinelli. My presentation includes clips from several of the experts we featured, including Lauren Bailey, Shep Hyken, Dan Hill PhD, Mario Martinez Jr., Morgan J Ingram, Julie Hansen, and Adam Contos.
Listen to how to turn today’s path into tomorrow’s revenue with human-centered communication techniques:
Restore human emotion to our impoverished experiences online
Balance the tech touch and the human touch
Focus on outcomes, not systems, processes, or goals
Value the immeasurable
Resources:
See the full presentation with visuals here: https://youtu.be/bqtVXvJOeT0
Subscribe, listen, and rate/review the Customer Experience Podcast on Apple Podcasts, Spotify, Google Play or Google Podcasts, and find more episodes on our blog.
Listening on a desktop & can’t see the links? Just search for The Customer Experience Podcast in your favorite podcast player.