E128: TQM at the State of Iowa began in 1992?

In this podcast, I share one of the articles I found from October 1992 about a government efficiency program at the State of Iowa, called Total Quality Government.

I read through the article and share my thoughts about how it morphed into their modern improvement program.

• This article can be found at https://www.leansixsigmaforgood.com/new-tpm-management-techniques-might-mean-better-government-1992/

• Series on State of Iowa government efficiency: https://www.leansixsigmaforgood.com/new-tpm-management-techniques-might-mean-better-government-1992/

• "Reinventing Government" book: https://amzn.to/4mHCS7L
• What is TQM? https://en.wikipedia.org/wiki/Total_quality_management

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