AI Transformation at NetSuite

The Big Themes:

• AI integration and customization: NetSuite focused on integrating AI into its platform. Evan points out the importance of large language models and traditional AI working together to identify data patterns and enhance productivity. Features like Text Enhance and the new “Ask Oracle” tool enable businesses to tailor AI applications to their specific needs without needing extensive IT resources.
• AI adoption across industries: NetSuite is seeing a surge in AI adoption, especially among its customers in software and internet industries. However, the company’s strategy is to make AI valuable and user-friendly for all sectors. By integrating AI tools directly into everyday workflows, like using the search box to ask complex business questions, NetSuite aims to make non-technical users comfortable with these advanced tools.
• Meeting business needs with tailored offerings: NetSuite is committed to providing businesses with tools that are both powerful and easy to customize, catering especially to small and midsize businesses that may lack extensive IT resources. The company's philosophy has always been to offer robust out-of-the-box capabilities while also allowing customers to tailor these features to their specific needs. Recent AI-driven enhancements demonstrate this commitment.

The Big Quote: “You should be able to ask the question in plain language and get an answer back in plain language, and that's the ultimate business user experience.”