Becker’s Healthcare Podcast Leadership, Capacity and the Ambulatory Front Door with Tracy Chu of Scripps Health
Jul 9, 2025
Tracy Chu, Corporate VP of Population Health and Chief Executive of the ACO at Scripps Health, shares her insights on integrated leadership in healthcare. She discusses balancing operational and strategic goals to enhance patient care and the significance of effective leadership in ambulatory settings. Tracy highlights the importance of recognizing subtle 'whisper warnings' to address team issues proactively. She also emphasizes emotional self-control as essential for fostering open communication and collaboration within high-performing teams.
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Strategy-Operations Integration Advantage
- Combining strategy and operations roles ensures better alignment and feasibility of healthcare initiatives.
- Scripps Health's integrated leadership model enables sustainable execution and stakeholder engagement.
Empower Teams and Step Back
- Empower your team with clear goals and trust them to execute without micromanagement.
- Be available for support but avoid involvement that slows progress.
Ambulatory Care as System Front Door
- Ambulatory care is the "front door" to a healthcare system, critical to preventing costly hospital visits.
- Managing ambulatory capacity directly impacts downstream hospital demand and overall costs.