

Ep 316: Building A COO Society To Help Advisory Firms Scale Up Their Efficiency With Matt Sonnen
Jan 17, 2023
Matt Sonnen, founder and CEO of PFI Advisors, shares insights from his journey in helping wirehouse advisors transition to independence. He discusses the vital role of COOs in enhancing firm efficiency, from operational management to technology oversight. Matt introduces the 'COO Society,' aimed at enriching COOs' skills, and reflects on the intricacies of navigating growth and staffing challenges in advisory firms. He also touches on personal challenges, including a family tragedy, showcasing resilience in both life and business.
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COO Role Defined in Advisory Firms
- The COO role in advisory firms focuses mainly on running business operations and HR responsibilities.
- Managing technology, vendor relations, compliance, and client experience are integral parts of this role.
When to Hire A COO
- Hire a COO or director of operations when business complexity overwhelms an advisor's capacity.
- Signs include managing 5 or more employees or consistently feeling you "just don't have time" for operations.
COO Hire as Investment, Not Cost
- View a COO hire as an investment that frees up 50% more advisor time.
- This gained time should enhance client service and business development, offsetting the COO's salary within one year.