Data Science & AI: Getting Buy-In and Demonstrating ROI | PagerDuty’s Sanghamitra Goswami

In this episode of Dev Interrupted, Conor Bronsdon is joined by Sanghamitra Goswami, Senior Director of Data Science and Machine Learning at PagerDuty. Sanghamitra shares her expertise in AI and data science, including how engineering teams can effectively leverage both within their organizations. She also explores the history and significance of LLMs, strategies for measuring success and ROI, and the importance of foundational data work. The conversation ends with a discussion about practical applications of AI at PagerDuty, including features designed to reduce noise and improve incident resolution. 

Episode Highlights:
00:56 Why are LLMs important for engineering teams to understand?
03:17 How should engineering leaders think about using AI in their products?
07:57 What sort of plan should engineering leaders have to get buy in for AI?
13:22 Are there ways to show ROI on an investment in AI?
15:08 How should we communicate with customers about AI in our products?
18:53 How can companies find a good use case for AI in their product?

Show Notes:

• LinkedIn
• PagerDuty
• Software Engineering Intelligence: Exposed & In Action

Support the show:

• Subscribe to our Substack
• Leave us a review
• Subscribe on YouTube
• Follow us on Twitter or LinkedIn

Offers:

• Learn about Continuous Merge with gitStream
• Get your DORA Metrics free forever