The n8n Masterclass Used cases for deploying voice agents in SMB and enterprise with Jannis Moore
Nov 7, 2025
In this engaging talk, Jannis Moore, a Voice AI specialist, shares his expertise in integrating voice agents into business workflows. He explores exciting use cases such as lead qualification, customer support, and appointment setting. Jannis emphasizes the critical role of prompt engineering and measuring ROI through employee satisfaction and error reduction. He also discusses the power of human-AI collaboration, warm transfers in customer service, and the importance of adapting tech stacks to optimize voice AI solutions for small businesses.
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Voice AI Scales Phone Outreach
- Voice AI unlocks phone-scale tasks that were previously impossible at human scale.
- Jannis reports campaigns calling 20,000 people in a month that would take humans years.
Connect Agents To Backends
- Connect voice agents to backend systems using workflow automations like n8n to enable real actions.
- Use streaming (SSE) and persistent MCP servers to avoid long voice lags and make conversations real-time.
Four Universal Voice Agent Solutions
- Four voice-agent solutions apply across industries: lead qualification, reactivation, appointment setting, and customer support.
- Jannis says these four are proven from small businesses to Fortune 200s.