eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection 112: Build Operational Efficiency And Raving Fans With Exchanges, Store Credits, And Refunds
Your Business Is A Journey. Invest In Yourself Today.
Being an entrepreneur truly is a life of learning. All it would take is a new idea, a strategy, a Shopify app, or a marketing platform to be the next thing you need to improve efficiencies, drive more revenue, and build lifetime customer loyalty for your Shopify brand.
My guest in today’s episode is Jonathan Poma the Founder & CEO of Loop Returns. They are a platform that allows Shopify brands to automate the entire return process including exchanges. Some of the largest brands on Shopify have made the Loop choice including AllBirds, Puravida Bracelets, Brooklinen, Chubbies Shorts, and more…
What You Will Learn Today
- How to reduce shipping costs while helping shift refunds into exchanges.
- Why consumers are looking for convenience and connection with brands.
- Why an important point of differentiation for a brand is the digital experience they offer.
- How to deliver a user experience that incentivizes a customer to exchange vs refunding.
Links And Resources Mentioned
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Today's Episode Sponsor: PushOwl
Recover carts and store visitors without email
This episode was brought to you by PushOwl. Shopify’s leading Web Push Notifications app and the only Shopify Plus approved Certified App Partner in its category.
Browser-based web push notifications push your retention marketing and conversion rate optimization to the next level because you can re-engage store visitors without the need for an email address. Send web push notifications right to their smartphone or desktop…by just using the browser.
And the great thing about PushOwl is they are used by over 20,000 Shopify stores and more than 600 Shopify Plus brands! You can be confident that their solution has the security, privacy, speed, and reliability that Shopify brands come to expect.
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