Scam Secrets How Do I Get My Money Back?
Dec 4, 2025
Join David Geale, executive director at the Payment Systems Regulator, Richard Daniels, head of fraud prevention at TSB Bank, and Paul Hampson, director at CEL Solicitors, as they dive into the steps to take when you’ve been scammed. They discuss the crucial first actions, reimbursement rules for bank transfers, and what legal avenues exist for recovery. The conversation also covers how digital wallet fraud is on the rise and the importance of immediate reporting. Valuable insights to help reclaim your money are shared throughout!
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Immediate First Steps After A Scam
- Stop immediately when you realise you've been scammed and, if on the phone, hang up right away.
- Call 159 from a different phone to reach your bank and report the incident without delay.
Kept On The Phone Until Accounts Drained
- Victims were kept on the phone and guided to authorise multiple transfers until their accounts were nearly drained.
- Scammers gave false reassurances that the money was 'safe' in other accounts while withdrawing life savings.
New APP Reimbursement Rules
- New UK rules require banks and payment firms to reimburse victims of authorised push payment (APP) fraud up to £85,000 in most cases.
- The victim's bank pays first and then seeks 50% contribution from the fraudster's bank under the scheme.