Are We Setting The Highest Standards For Guest Experience?

Last weeks episode got a lot of positive feedback on the format and structure. Now, we're doing it again. I hope you listened to the whole show for the bonus right at the end of the podcast. You don't want to miss this!

Mentioned in this episode & key takeaways:

Robin Craigen - CoFounder of Moving Mountains:

• If the guests let us do more, we can show them exactly what we're capable of.
• Great hospitality is to always be listening - from the top down, this is the most important role we can play and apply
• Your team needs to be the heart and soul of your business - no exceptions.
• Creating great experiences doesn't come easy or happen overnight - it takes a lot of work to make what we all do happen. Acknowledge that and be okay with the hard work!

Sarah & Annette - Thanks For Visiting Podcast:

• Trust but verify
• Build the systems
• Let your "why" be the north star that moves the needle in your business - and be okay with having to remind yourself of your "why"
• Link to their awesome podcast, right here!

Other Mentions & Shoutouts in this episode:

• Julie George - The Million Dollar Host
• 3 Months Free for Hostfully's Digital Guidebooks - just use my code SLICKTALK20
• Live Let Thrive Podcast - part of the Hospitality.FM family!
• The VRM Xtravaganza Event this September 19th-21 (message me if you're attending! 720-807-3367)
• The Book Direct Show & Destinationaire Awards in Miami this coming October! Two events for the price of one! Tickets available here!

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Thank you for tuning into our podcast! Slick Talk is a Hospitality.FM production and you can find more of our shows at Hospitality.FM or anywhere else you listen to your podcasts!

Listen to more episodes on our website and take a look at our amazing podcast and network sponsors that make this all possible!

You can also listen to our Monday morning podcast, Good Morning Hospitality, where we dive into the industry as a whole in a more casual setting!

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