Our guest today is with Disney Parks & Resorts legend, Lee Cockerell. In this episode, we focus on leadership, customer service, and time management,
Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex (Downtown Disney, now Disney Springs), the ESPN Wide World of Sports Complex and the ancillary operations support functions.
Leadership Lessons from Disney Legend Lee Cockerell
1:02 The legendary Main Street windows and the story behind Lee’s window
5:35 The Main Street Diary - Lee’s consistent communication strategy with all Walt Disney World® cast members
9:13 The 8-minute podcast
12:15 Disney’s Chain of Excellence & how you get results
17:39 Talent is the name of the game
22:39 The behaviors and characteristics of successful leaders at Disney
24:05 The leadership test and building complementary teams
28:14 Lee’s Legacy - Disney Great Leader Strategies & Creating Magic
30:50 From what to how - implementing Disney Great Leader Strategies
35:39 Leading through external pressures on the organization
40:33 Lee’s top three leadership strategies
43:00 Balancing and managing your time
45:50 Deciding what to delegate
48:29 Rapid fire round
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ADDITIONAL NOTES
Lee’s Book Recommendations
The Effective Executive by Peter Drucker
The 7 Habits of Highly Effective People by Stephen Covey
Having Difficult Conversations by Douglas Stone, Bruce Patton and Sheila Heen
Learn from Lee
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