Leadership Lessons from a Disney Legend w/ Lee Cockerell

Mar 9, 2021

01:05:12

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Our guest today is with Disney Parks & Resorts legend, Lee Cockerell. In this episode, we focus on leadership, customer service, and time management,

Lee Cockerell retired as the Executive Vice President of Operations for the WALT DISNEY WORLD® Resort in Lake Buena Vista, Florida, a position he held for ten years. His responsibilities encompassed a diverse mix of operations, which included 20 resort hotels with over 24,000 Guest rooms, 4 theme parks, 2 water parks, 5 golf courses, a shopping village & nighttime entertainment complex (Downtown Disney, now Disney Springs), the ESPN Wide World of Sports Complex and the ancillary operations support functions.

Leadership Lessons from Disney Legend Lee Cockerell

1:02 The legendary Main Street windows and the story behind Lee’s window

5:35 The Main Street Diary - Lee’s consistent communication strategy with all Walt Disney World® cast members

9:13 The 8-minute podcast

12:15 Disney’s Chain of Excellence & how you get results

17:39 Talent is the name of the game

22:39 The behaviors and characteristics of successful leaders at Disney

24:05 The leadership test and building complementary teams

28:14 Lee’s Legacy - Disney Great Leader Strategies & Creating Magic

30:50 From what to how - implementing Disney Great Leader Strategies

35:39 Leading through external pressures on the organization

40:33 Lee’s top three leadership strategies