Scaling: How to Build a Strong Back Office Early with Bill Hollowsky
Jul 31, 2024
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Bill Hollowsky, VP of Accounting Services at Kruze Consulting, shares his wealth of experience in the ever-evolving startup accounting landscape. He discusses the importance of implementing effective tech stacks early on, from QBO to NetSuite. The conversation dives into adapting to the crypto boom and AI's rise, touching on changing hiring practices and the need for agile methodologies. Bill emphasizes the role of strong back office capabilities in facilitating fundraising and acquisition, while offering insights into modern mentorship challenges in remote work.
Bill Hollowsky emphasizes the importance of a tailored technology stack for startups, beginning with basic tools and evolving to advanced solutions as they scale.
The podcast highlights the impact of recent economic upheavals on startups, underscoring their need for adaptability and proactive financial management during crises.
Deep dives
Bill Halowski's Professional Journey
Bill Halowski, the VP of Accounting Services at Cruise Consulting, has cultivated an extensive background that enhances his role. His career began at KPMG in business office accounting, followed by a variety of positions at notable firms like Oracle and Sun Guard, and involvement in consulting and product management across different sectors. Currently, he oversees the accounting services for around 800 VC-backed startups, with approximately 600 of them operating in the SaaS space. His diverse experiences have equipped him to adapt accounting solutions tailored to the dynamic needs of rapidly growing startups.
The Importance of Technology in Accounting Services
Halowski emphasizes the critical role that technology plays in optimizing accounting workflows for startups. At Cruise, they leverage both off-the-shelf tools and custom-built software to improve efficiency and client service delivery. For instance, they utilize platforms like Salesforce and Zendesk while also developing proprietary workflows to streamline financial reporting. By combining traditional accounting practices with innovative tech solutions, they aim to enhance operational effectiveness for their clients.
Tailored Technology Recommendations for Startups
Understanding that different startups have unique needs, Halowski and his team provide customized technology recommendations to their clients based on their specific stage of growth. They start with basic tools like QuickBooks Online for early-stage companies and guide them towards more robust solutions like NetSuite or Intacct as they scale. The team assesses client readiness for transition based on growth stages, funding rounds, and operational complexity, ensuring they don't outgrow their systems too quickly. This proactive approach helps startups set a solid foundation for their back-office operations to facilitate future growth.
Navigating Challenges and Opportunities in a Shifting Landscape
The podcast delves into the broader challenges faced by startups, particularly with recent economic upheavals like the COVID pandemic and the Silicon Valley Bank crisis. Halowski highlights how adaptability was vital, with many startups needing to pivot their business models to survive. In response to changing market conditions, his firm has worked diligently to support clients during financial crises, ensuring they maintain operations and manage payroll effectively. Furthermore, there is an emphasis on the increasing significance of AI in the industry as startups seek to incorporate intelligent technologies into their core operations.
This week on the Expert Voices podcast, Randy Wootton, CEO of Maxio, speaks with Bill Hollowsky, VP of Accounting Services at Kruze Consulting. Bill shares his journey through various organizations like KPMG, Oracle, and SunGard. He offers insights into the changing landscape of accounting in the startup world, and the importance of implementing effective technology stacks from QBO to NetSuite, and shares his perspective on the industry's labor shortages. Randy and Bill discuss critical industry trends, such as the cryptocurrency boom and bust, as well as the recent AI surge, and explore what to expect in the near future.
Quotes
“When we transition new clients to us, we do a KYC and due diligence. We've seen some crazy stuff on the books and balance sheets. So what we'll absolutely do is go back and recast and redo and bring it up to standards. And in some cases, we actually offered to go ahead and amend taxes, so that everything is in sync and matches. ” -Bill Hollowsky [17:32]
“As crypto took off and then the Web 3.0 trends happened, of course, it became a really big VC funding frenzy. But boy, folks were really writing checks into the start-ups that were impacting the whole market, which was really cool. So in a way, we had to become crypto and Web 3.0 experts very quickly. And if you looked at the GAAP standards and methodology and the FASB codification, it was very archaic.” -Bill Hollowsky [22:51]
Expert Takeaways
The necessity for SaaS accounting firms to leverage advanced technology stacks for efficient handling of financial tasks.
How Bill's team uses a blend of off-the-shelf tools and custom-built software to meet diverse client needs.
Evaluating transition phases where startups move their accounting systems, especially during significant funding rounds.
An emphasis on the current talent shortage in the accounting profession and Kruze Consulting's strategic adaptation.
The emergent importance of AI and how it is poised to revolutionize workflows in SaaS accounting services.
Timestamps
(00:04) Agile Methodologies in Accounting and SaaS
(03:21) Leveraging Technology for Efficient Accounting in Fast-Growing Firms
(06:50) Scaling Startups with Efficient Back Office Technology
(11:34) Navigating Accounting Transitions in Growing B2B SaaS Companies
(16:03) The Importance of Accurate Accounting in B2B SaaS Acquisitions
(18:48) Navigating Startup Challenges Amidst Black Swan Events and Market Shifts
(24:29) AI's Impact on Business Efficiency and Workforce Augmentation
(29:42) Innovative Hiring Strategies Amidst an Accounting Labor Shortage
(38:46) Mentorship and Inclusivity in Remote Work Environments
(44:26) Insights on Client Service, Influencers, and Startup Podcasts