E68 - How to Build and Grow 3 Way marketplaces - Part 1

Welcome to another episode of Everything Product. In this podcast, we had an engaging conversation with Mr. Vishal Kapoor, a Product Executive who has built, launched, and scaled products at Amazon, Microsoft, Yahoo, Zynga, Lyft, and Shipt, impacting $Billions of P&L. He is passionate about solving audacious problems through a principled, outcome-oriented, and collaborative approach. He shared insights into running a successful 3-way marketplace, and how Shipt balances demand, supply, and inventory to optimize the experience for customers, retailers, and delivery partners. Vishal also discusses prioritizing growth vs profitability, ensuring product quality and market fit, and keeping the end customer at the heart of decision-making. Connect with Vishal - https://www.linkedin.com/in/vee/ Highlights for Product Managers: - Starting out by finding product empathy and intrinsic motivation (6:50) - Understanding network effects for marketplaces (14:11) - Key metrics: Growth, profitability, product quality/market fit (43:31) - Balancing customers, retailers, and delivery partners (29:02) - Managing the "elusive" problem of product quality (44:33) Follow us on: Spotify: https://anchor.fm/everythingproduct Learn more about the hosts: Phani - [https://www.linkedin.com/in/phanivuyyuru] Srinath - [https://www.linkedin.com/in/skotela/] Sid: LinkedIn - [https://www.linkedin.com/in/sidsaladi/] Newsletter - [https://sidsaladi.substack.com/] Twitter - [https://mobile.twitter.com/Sidsaladi] 💎 Here are more resources for you 🚀 The Ultimate PM Launch Pad - Blast Off Your Career Now! 🚀 https://www.youtube.com/playlist?list=PL0KSCr65RCTOupMjArBvrML5VWUGzaKqt 🧰 Master the PM Toolkit - Equip Yourself for Success! 🧰 https://www.youtube.com/playlist?list=PL0KSCr65RCTM4acJOjQYFvOVMzfiEFlqE ⚡️ Stay Ahead of the Tech Curve - Charge Your Knowledge Now! ⚡️ https://www.youtube.com/playlist?list=PL0KSCr65RCTMvYe4lAYpfdbDoNdPbA33o Timestamps: 0:00 - Intro 0:55 - Vishal's Journey 12:01 - Managing the algorithmic systems for order fulfillment at Shift 15:25 - Explaining the complexity of 3-sided marketplaces 23:31 - The economics and levers of balancing supply and demand 26:05 - Adding inventory as another variable to control 35:20 - Eyeballs vs transactional business models 45:07 - Prioritizing bug fixes versus quality issues #productmanagement #productdevelopment #podcast #interview #products #growth #shipt #learning #engineering