The Customer Success Pro Podcast Using AI in Your Daily Customer Success Routine with Alex Turkovic
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Sep 4, 2024 In this engaging discussion, Alex Turkovic, Global Director of Digital Customer Success at Flexera, shares his expertise in leveraging AI for customer success. With over 15 years of experience, Alex emphasizes the practical applications of AI tools in daily routines. He explains how automation can enhance productivity and improve customer engagement while addressing common concerns about data privacy. Real-world examples reveal the transformative impact of AI on customer success strategies, urging professionals to embrace this technology for future growth.
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ChatGPT As Personal Assistant
- Alex uses ChatGPT daily, even talking to it on walks to brainstorm and solve problems.
- He treats AI like a personal assistant, helping him think through challenges efficiently.
Mastering AI Prompting Techniques
- Save key context and tone in ChatGPT for consistent, efficient responses.
- Use the Risen Framework for detailed prompts to get specific, high-quality AI outputs.
Data Quality Crucial for AI Success
- AI’s value depends heavily on the quality of your data; bad data yields poor results.
- Test AI tools internally first to identify and fix issues before exposing customers to them.