Episode #93: ‘How COVID-19 is Reframing Healthcare in America’ with Jay Desai – founder & CEO of PatientPing

Dear Friends & Colleagues,

On Friday March 27th 2020, I launched a limited podcast series addressing how the COVID-19 pandemic is reframing American healthcare.  You can find the introduction episode here.  In this series, I interview future-facing, courageous, healthcare leaders and entrepreneurs – to ask two questions:

(1) How is the COVID-19 pandemic immediately changing the way you are delivering healthcare?   (2) How will COVID-19 reframe American healthcare for years to come?

In this episode, we’ll be interviewing Jay Desai.  Jay is the founder & CEO of PatientPing.

PatientPing’s mission is simple: connecting providers to seamlessly coordinate patient care.  They provide real-time ADT feeds (Admissions, Discharges & Transfers) to providers so they can provide more coordinated and integrated care to their patients. I have first-hand experience with their service, and can’t say enough good things about PatientPing.

In our dialogue, we covered a range of topics focusing largely on the flow of patients across the healthcare continuum, especially in the post acute care space.  And, how the infrastructure of the healthcare ecosystem is fundamentally being reframed by the COVID-19 experience.

Our discussion included:

• The impact of COVID-19 on nursing homes and home health services – and the reframing of the so-called ‘post acute care’ domain.
• How hospitals may become hyper-segmented in the future – the very real possibility of healthcare ‘focus factories’ that have been forecasted by HBS luminaries such as Regina Herzlinger and Clayton Christensen.
• The reframing of ‘essential services’ including primary care.
• The radical (overnight) shift from patients being ‘pulled’ into ED’s & hospitals to patients being ‘pushed’ away from hospitals.
• A major ‘silver-lining’ by-product of this pandemic, which are the rapid regulatory changes coming out of CMS (see link or go to www.cms.gov/newsroom for recent updates)

Jay Desai has a brilliant mind and a brilliant heart.  He is an empathetic and innovative entrepreneur, and a brilliant observer and commentator on the changes that are happening, as well as those that are coming in healthcare.  I hope to have the opportunity to speak with him again some time soon.

These are unprecedented times, so I hope you find valuable information, guidance, and inspiration in listening to these experts and entrepreneurs share how they are adapting to this pandemic (in real time); and how they’re thinking about and planning for the future.

Until next time, be safe and be well,
Zeev Neuwirth MD