041 BizOps, Digital Customer Experience Monitoring and Digital Transformation

It sounds like 3 buzzwords, But there is more than that. We were intrigued by the Digital Mastery & Joy ( https://info.dynatrace.com/apm_wc_panera_na_registration.html ) webinar Klaus Enzenhofer @kenzenhofer ( https://twitter.com/kenzenhofer ) did with Panera Bread. In his introductory statement, Klaus cited a recent study from IDG on Digital Customer Experience. The biggest challenges are data silos, poor data quality, redundant data, and missing coordination between departments that manage the individual digital touchpoint channels (Mobile, IoT, Web, Physical, …). In our discussion we find lots of parallels between the problem that DevOps tries to solve and which challenges digital transforming businesses face: Silos! Disconnected Silos! But instead of Silos between Dev & Ops its Silos between your Business Teams that are all strictly focusing on their slice of bread (to reference some great stories from Prashant Karre, Director of Performance Engineering at Panera)
Listen in and join our conversation. Make sure to check out the webinar recording Digital Mastery & Joy ( https://info.dynatrace.com/apm_wc_panera_na_registration.html )