Pivot The End of Human Driving? with Uber CEO Dara Khosrowshahi | On With Kara Swisher
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Dec 20, 2025 
Dara Khosrowshahi, CEO of Uber, leads the charge into a future shaped by AI, autonomous vehicles, and delivery robots. He discusses how AI optimizes Uber's pricing and service efficiency, and what the shift towards robotaxis might mean for jobs and urban congestion. Khosrowshahi predicts a gradual adoption of autonomous vehicles, emphasizing their potential to improve safety and reduce costs. He also highlights the importance of city planning for equitable AV deployment, addressing concerns about human drivers versus machines. It's a forward-looking conversation full of intriguing insights!
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Applied AI Powers Uber's Real-World Platform
- Uber is an applied-AI company that embeds models into pricing, matching, routing, and identity checks across real-world operations.
- Larger models and better silicon are multiplying value by improving personalization and exploration for users.
Supercharge Engineers With AI Agents
- Boost developer productivity by equipping engineers with AI tools and on-call AI agents to hypothesize and triage system issues.
- Treat engineers as superhumans and hire more to scale output rather than immediately cutting headcount.
AI Assist Created Double Work In Support
- Uber tried AI-assist for customer service and found agents distrustful because models hallucinated about 5% of the time, causing double work.
- They pivoted toward letting AI fully solve low-risk cases and giving agents high-level guidance instead of rigid rules.