The CX Leader Podcast | A resource for customer experience leaders

AI, YOLO, and Trends into 2020

Dec 17, 2019

29:02

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As 2019 comes to an end, Steve welcomes Walker colleagues Sonya McAllister, Brad Harmon, and Troy Powell back to the podcast for a discussion on what they felt was significant for CX in 2019 and predictions on trends in customer experience into 2020.

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