A recent Forrester study found that 82% of decision makers say that CX is a top priority. But that same study found that most brands are struggling to know where to start. To help kickstart this process, we’re introducing a multi-part series I’m calling “Imagine” — a creative look at how brands could fully embrace CX.
We start the series with a look at hotels, and some imaginative ways they could completely transform the customer experience.
